SUPPORT
Frequently Asked Questions
We ship worldwide! Standard shipping takes 5-10 business days. Express shipping (2-4 business days) is available at checkout. All orders are processed within 24-48 hours. You'll receive a tracking number once your order ships. 🚀
We offer 30-day returns on unworn items with tags attached. Free returns on all orders over $100. Contact us at [email protected] to start a return. Refunds are processed within 5-7 business days of receiving your return. ✨
Once your order ships, you'll receive an email with your tracking number and a link to track your package in real-time. You can also track your order by logging into your account on our website. 📦
We offer sizes XS-3XL for apparel and US sizes 5-14 for sneakers. Check our size guide on each product page for detailed measurements. If you're between sizes, we recommend sizing up for that oversized street fit! 👕
100%! Every item we sell is verified authentic. We work directly with trusted suppliers and manufacturers. All sneakers come with authenticity certificates. If you receive a fake, we'll give you a full refund plus $100 store credit. 💯
Some items yes, some no! Our drops are limited edition. Sign up for our newsletter or follow us on Instagram to get notified when we restock popular items or drop new fire. Don't sleep on drops! 🔥
Get In Touch
Social Media
DM us on Instagram or Twitter
@ohshitkicks
Usually respond within hours!
Shipping Info
- Free shipping on orders $100+
- Standard: 5-10 business days
- Express: 2-4 business days
- International shipping available
- All orders tracked
Returns & Exchanges
- 30-day return window
- Items must be unworn
- Original tags attached
- Free returns on $100+ orders
- Exchanges available
Size Guide
- Apparel: XS - 3XL
- Sneakers: US 5-14
- Unisex sizing
- Size charts on product pages
- Email us for fit advice!