Refund Policy

Last Updated: January 2025

At OH SH*T! KICKS, we stand behind the quality of our products. This Refund Policy explains our return and refund procedures.

1. 30-Day Return Window

We offer a 30-day return policy from the date you receive your order. To be eligible for a return, items must be:

• Unworn and in original condition
• With all original tags attached
• In original packaging (if applicable)
• Not damaged or altered in any way

2. Eligible Returns

Full Refund or Exchange:

• Defective products (manufacturing defects)
• Wrong item shipped
• Significantly different from description
• Damaged during shipping (must report within 48 hours of delivery)

Store Credit Only:

• Change of mind (customer preference)
• Wrong size ordered (see sizing guide note below)
• Color different than expected

3. Non-Returnable Items

The following items are NOT eligible for return:

• Items worn, used, or washed
• Items without original tags
• Items damaged by customer
• Items returned after 30-day window
• Final sale items (marked as such)

4. Return Process

Step 1: Contact Us

Before returning any item, you must contact us for a Return Authorization (RA) number:

• Telegram: @jxks4s2szq5
• Provide your order number, reason for return, and photos if applicable

Step 2: Ship Your Return

• Include RA number in package
• Ship to address provided in RA confirmation
• Keep tracking number for your records
• Package items securely to prevent damage

Step 3: Inspection

• We inspect returned items within 2-3 business days of receipt
• Items must meet return eligibility criteria
• We'll notify you of inspection results

5. Return Shipping Costs

We Pay Return Shipping:

• Defective products
• Wrong item sent
• Our error

You Pay Return Shipping:

• Change of mind
• Wrong size ordered (your error)
• Color preference

Return shipping cost: Approximately $10-15 USPS

6. Refund Processing

Timeline: Refunds are processed within 5-7 business days after we receive and inspect your return.

Method: Refunds issued to original payment method:

• Credit/Debit Card: 5-10 business days to appear
• PayPal: 2-3 business days
• Cryptocurrency: Within 24 hours

Amount:

• Original purchase price (minus return shipping if customer's error)
• Original shipping costs NOT refunded (unless our error)

7. Exchanges

We offer exchanges for:

• Different size (subject to availability)
• Different color (subject to availability)
• Defective items

To request an exchange, contact us with your order number and preferred exchange.

8. Defective Products

If you receive a defective product:

• Contact us within 48 hours of delivery
• Provide photos of the defect
• We'll provide return label or replacement
• Full refund or free replacement

9. Lost or Damaged Shipments

Lost Packages:

• Must file claim within 30 days of expected delivery
• We'll work with carrier to locate package
• Refund or replacement issued after investigation

Damaged Packages:

• Inspect package upon delivery
• Refuse damaged packages or note damage with carrier
• Contact us with photos within 48 hours
• We'll file claim and send replacement

10. Customs and Duties

• We are not responsible for customs fees or import duties
• Packages seized by customs are not eligible for refund
• Check your country's import laws before ordering

11. Store Credit

Store credit issued for change-of-mind returns:

• Valid for 12 months from issue date
• Can be used on future purchases
• Non-transferable
• No cash value

12. Cancellations

Before Shipping: Contact us immediately to cancel. Full refund if not yet processed.

After Shipping: Follow return process above. Return shipping costs apply.

13. Partial Refunds

Partial refunds may be issued if:

• Item returned without original packaging
• Item shows signs of use
• Tags have been removed
• Item returned damaged (not our fault)

14. Contact for Returns

All return inquiries must go through:

• Telegram: @jxks4s2szq5
• Include order number and reason for return
• We respond within 24 hours

15. Final Notes

• We reserve the right to refuse returns that don't meet our policy
• Fraudulent returns may result in account suspension
• This policy may be updated at any time

Questions? Contact us on Telegram: @jxks4s2szq5
We're here to help! 💯